General Terms and Conditions of Sale (GTCS)
Effective from 10/08/2023
Article 1 – Presentation of AdopteUnParking
The company ADOPTAPARKING (hereinafter referred to as "ADOPTEUNPARKING") is a simplified joint stock company (SAS) registered in the Bordeaux Trade and Companies Register under number 914 510 649with its registered office at 15 allée des acacias, Parc Innolin, Bat C, 33700 MÉRIGNAC.
ADOPTEUNPARKING's object, in France and abroad, is to provide an online car park reservation and connection platform, and to carry out all industrial and commercial operations relating to :
- the creation, acquisition, leasing, management leasing of all businesses, leasing, installation and operation of all establishments, businesses, factories and workshops relating to any of the activities specified above
- taking out, acquiring, exploiting or transferring all processes, patents and intellectual property rights relating to these activities
- direct or indirect participation by the Company in any financial, securities or property transactions or commercial or industrial undertakings that may be related to the corporate purpose or to any similar or related purpose
- any operations whatsoever contributing to the achievement of this object.
E-mail passenger assistance : assistance@adopteunparking.com
E-mail car park assistance: support@adopteunparking.com
We do not own any car parks. The service provider car parks displayed on our platform are independent.
Article 2 – Scope of the GTCS
These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") apply, without restriction or reservation, to any purchase/order/reservation, made remotely by a natural person or legal entity with legal capacity, of the services offered by ADOPTEUNPARKING on its website. www.adopteunparking.com (hereinafter the "Website").
These GTC apply to the exclusion of all other conditions.
They can be accessed at any time on the Website and will prevail, where applicable, over any previous version or any other contradictory document.
Article 3 – Services
3.1 The services offered for sale by ADOPTEUNPARKING on the Website are detailed and described on the Website.
3.2 Any person wishing to purchase all or part of these services must read them in detail before placing an order. The choice and purchase of a service on the Website is the sole responsibility of the customer.
3.3 All bookings made on the site are made directly with the service providers. We are not a contractual party to the booking.
3.4 ADOPTEUNPARKING owns and operates the platform/website.
3.5 N3.6 Our platform only shows service providers who have a commercial relationship with us or have had a commercial relationship with us and it does not necessarily show all their products or services. Information on service providers (e.g. facilities, journey times, etc.) is based on the data they send us. They are responsible for ensuring that this data is accurate and up to date.
3.6 Service providers who no longer have a commercial relationship with us may be displayed on the platform but cannot be booked.
3.7 Once the customer has booked their pitch, we will provide both the customer and the provider with details of the booking.
3.8 When making a reservation, customers must leave the keys to their vehicle in the car park unless otherwise specified.
Article 4 – Placing orders on the website
4.1. Any person wishing to order a service offered by ADOPTEUNPARKING on the Website must complete all of the mandatory fields provided in order to validate their order, failing which the order cannot be validated. The order can only be finalised if the client certifies that they have read these GTC and accept them unreservedly by ticking the box provided for this purpose when finalising the order.
In addition, the client must fully complete the form relating to his/her identity and vehicle, and must also indicate the dates and times when he/she wishes to benefit from the services offered by ADOPTEUNPARKING.
As these GCS may be subject to subsequent amendments, the version applicable to the purchase is that in force on the Website on the date the order is placed.
4.2. By accepting these General Terms and Conditions of Sale, the customer acknowledges having been informed, prior to placing his/her order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in articles L.11-1 et seq. of the French Consumer Code, L.121-17, R.111-1, R.111-2 and R.121-2 of the French Consumer Code, and in particular :
- The essential characteristics of the service ordered, taking into account the communication medium used and the service concerned
- The price of the services ordered and any ancillary costs
- In the absence of immediate performance of the contract, the date or the deadline by which ADOPTEUNPARKING undertakes to provide the service ordered
- Information relating to the identity of ADOPTEUNPARKING, its postal, telephone and electronic contact details, and its activities, if this is not apparent from the context.
- Insurance information
- The possibility of using conventional mediation in the event of a dispute
- Information on termination and other important contractual conditions
4.3 The fact that a person places an order on the Website implies full and unreserved acceptance of these Terms and Conditions, which is expressly recognised by the client who, in particular, waives the right to rely on any contradictory document that would be unenforceable against ADOPTEUNPARKING.
4.4 ADOPTEUNPARKING only acts as an intermediary between the client and the service provider. The contract is between the client and the service provider. The sole purpose of ADOPTEUNPARKING is to put the two parties in contact.
Article 5 – Tarifs and payment terms
5.1. The services offered by ADOPTEUNPARKING on the Website are provided at the rates in force on the day the order is placed, as mentioned before the order is placed on the Website, and as confirmed when the order is validated.
5.2 Prices are expressed in Euros and include VAT. ADOPTEUNPARKING reserves the right to change its prices at any time, but price changes will not be applied to orders that have already been placed and confirmed by e-mail.
5.3 The price indicated in the order confirmation email sent by ADOPTEUNPARKING is the final price paid on the platform, excluding the costs inherent to the service provider, which must be paid on site. These costs are clearly and precisely indicated on the platform. It is specified when these costs are to be paid on site. They are also indicated in the confirmation email that the customer receives after booking.
5.4 The prices listed on the platform may be subject to change. These changes may be caused by a variety of reasons that may or may not be beyond the control of ADOPTEUNPARKING.
5.5 Reservation rates vary according to various criteria: length of contract, type of service, type of car park, dates and times of vehicle drop-off and pick-up, etc.
5.6 An invoice is drawn up by ADOPTEUNPARKING in the client's name and will be sent to the client by email once the order has been confirmed. The client may, on request, receive a paper copy of the invoice. Any costs paid on site to the service provider will be the subject of an invoice issued by the service provider itself.
5.7 All orders placed on the Website are payable in full in cash on the day the order is placed, by Visa, MasterCard or Paypal, except for the costs inherent in the service provider for which payment is specified on site.
5.8 ADOPTEUNPARKING will not proceed with the provision of the services ordered by the client if the price has not first been paid in full, apart from the costs to be paid directly to the service provider, under the conditions indicated above, and has not been effectively credited to the bank account of the company ADOPTEUNPARKING.
5.9 In addition, ADOPTEUNPARKING reserves the right, in the event of non-compliance with the payment conditions set out above or of a dispute relating to the payment of a previous order, to suspend or cancel the supply of services ordered by the client and/or to suspend the performance of its obligations.
Article 6 – Early termination and repayment
6.1. In the event that a client who has ordered a service on the Website no longer wishes to use it, he/she must inform ADOPTEUNPARKING directly via his/her client account by following the cancellation procedure indicated on the Website or by email to assistance@adopteunparking.com, at least 24 hours in advance.
6.2 Subject to compliance with the conditions of form and time mentioned above, ADOPTEUNPARKING will consider the client's request. A refund may be made in the form of a credit linked to the client's ADOPTEUNPARKING account. If the client has not created an ADOPTEUNPARKING account, one will be created automatically.
6.3 The credit available on a customer's ADOPTEUNPARKING account has no expiry date and can be used in several instalments.
6.4 If the traveller has taken out premium cancellation insurance, he/she will be entitled to cancel his/her order up to 2 hours before the service is due to take place, and his/her reservation will be reimbursed in full up to the amount paid for the car park reservation, minus the cancellation insurance, directly into his/her bank account.
6.5 In the event that ADOPTEUNPARKING is unable to provide the service ordered by the client on the Website at the agreed dates and times, ADOPTEUNPARKING will inform the client in advance by email or telephone, and will reimburse the client for the sums paid for the agreed service within 7 days.
6.6 In the event that the customer collects their vehicle before the date and time indicated at the time of booking, or drops their vehicle off at the car park later than the date initially planned, they will not be entitled to any reimbursement, insofar as their booking is firm and definitive. This does not include premium cancellation insurance.
6.7 If the contract cannot be cancelled 24 hours in advance and the client has not taken out premium cancellation insurance, ADOPTEUNPARKING reserves the right to invoice the client for the full amount of the contract.
6.8 The car park reserves the right to refuse a reservation up to 72 hours before the start of the reservation. In this case, the customer will be offered an alternative with another service provider at no extra cost or will receive a full refund of the reservation.
6.9 No refund will be made if the customer does not respect the times indicated on the booking.
6.10 No refund will be made for problems relating to the customer's flight or any other problem resulting from the customer's inability to obtain valid flight information.
6.11 In the event that the service provider has to wait, for reasons such as errors in the dates or in the arrival or departure times indicated by the client at the time of booking and without prior modification, the car park reserves the right to charge the client additional fees. These cannot be reimbursed by ADOPTEUNPARKING.
Article 7 - Creating an ADOPTEUNPARKING account
7.1 Clients may, if they wish, create an ADOPTEUNPARKING account. There they will be able to find their bookings and credit notes if they have any.
7.2 We recommend that you change your password regularly.
7.3 ADOPTEUNPARKING undertakes to keep the client's information secure.
7.4 The client will be solely responsible for the use of his identifiers and/or actions taken from his ADOPTEUNPARKING account. In the event that the client divulges or uses his identifiers for purposes other than their primary use, ADOPTEUNPARKING reserves the right to delete the client's account without prior notice or compensation, even if the client has one or more assets in his account.
7.5 ADOPTEUNPARKING may not be held liable in the event of usurpation of a client's identity via their account. Access and actions carried out with a client's ADOPTEUNPARKING account are presumed to be carried out solely by that client.
7.6 In the event of loss, misappropriation or unauthorised use of the client's identifiers and the consequences thereof are the sole responsibility of the client. The client must notify ADOPTEUNPARKING immediately by email at assistance@adopteunparking.com.
7.7 Clients may close their ADOPTEUNPARKING account at any time by sending an email to assistance@adopteunparking.com
ADOPTEUNPARKING will then deactivate the client account as soon as possible. No reimbursement will be made in the event of a credit note on this account.
Article 8 – Dight of withdrawal
8.1 Customers may not exercise their right of withdrawal if they have booked a shuttle service. The right of withdrawal cannot be exercised for the provision of a service relating to transport and/or accommodation on a specific date and during a specific period (cf. article L221-2 of the French Commercial Code).
8.2 When purchasing a shuttle service and thereby concluding the Contract, the Customer has no right of withdrawal.
Article 9 - Complaints
9.1 Complaints relating to the contract must be submitted by the client by post to the ADOPTEUNPARKING head office or by email to assistance@adopteunparking.com within one month of the end of the contract. In the case of written correspondence, the postmark will be taken as proof.
9.2 For complaints concerning the service provider, the customer must contact the service provider. They will find the car park's contact details in their booking confirmation email. ADOPTEUNPARKING will be able to provide the necessary contact details if requested by the client.
9.3 A complaint in no way suspends the customer's obligation to pay.
9.4 In order to be taken into account, a complaint must include as many details as possible of the errors or shortcomings noted. It must also include details of the customer's reservation (name, contact details, reservation number).
Article 10 - ADOPTEUNPARKING's liability
10.1 ADOPTEUNPARKING operates and manages a booking platform. It acts as an intermediary and simply sends a booking to the service provider. The booking is a transaction between the service provider and the customer.
10.2 Reference may be made to a third party website on ADOPTEUNPARKING. If this is the case, it has not been investigated or analysed by ADOPTEUNPARKING. The company ADOPTEUNPARKING cannot be held responsible for the information or content of the website to which the platform refers.
10.3 ADOPTEUNPARKING is not responsible for any damage caused to the client's vehicle during the period in which the management of the vehicle in question is the responsibility of the service provider. Similarly, ADOPTEUNPARKING is never obliged to pay the client for any resulting damage.
10.4 ADOPTEUNPARKING may not be held liable for the failure of service providers, particularly in the event of damage to property or persons or in the event of non-performance of the service.
10.5 ADOPTEUNPARKING cannot be held responsible if the client cannot find the address of the service provider. All the information required for the successful completion of the service is indicated in the client's confirmation email.
10.6 ADOPTEUNPARKING declines all responsibility in the event of temporary inability to access the site. ADOPTEUNPARKING will do its utmost to inform its clients in the event of scheduled and/or prolonged interruptions.
Article 11 - Customer liability
11.1 The customer assumes full responsibility for being present at the service provider's offices on time, as indicated when the contract was signed.
11.2 Customers must ensure that they have received their booking confirmation email after paying for their order. They must ensure that they have all the information required to complete their contract (address, contact details, car park instructions). They must also ensure that all the information entered on their booking is correct and valid.
11.3 Customers are entirely responsible for the information they enter when making a reservation. In the event of an error that has not been corrected by sending an email to assistance@adopteunparking.com, the car park partner is entitled to charge the customer an additional fee.
Article 12 - Force majeure
12.1 ADOPTEUNPARKING shall not be held liable for the non-performance or delay in the performance of any of its obligations in the event of force majeure.
12.2 Force majeure occurs if an event beyond the control of ADOPTEUNPARKING cannot be foreseen when the contract is concluded and whose effects cannot be avoided by taking appropriate measures.
12.3 In the event of a temporary event, performance of the obligation will be suspended unless the delay causes the contract to be cancelled. In the event of a permanent impediment, the contract will be cancelled.
12.4 In the event of force majeure, ADOPTEUNPARKING will inform the client as soon as possible.
Article 13 – Nullityillegality, unenforceability
In the event that one of the provisions of these GCS is deemed invalid, illegal or unenforceable by a court decision, the other provisions of the GCS will remain in force and this will not affect the validity and enforceability of the latter.
Article 14 - Disputes
14.1 If you have any complaints, please contact customer services at the postal or e-mail address given at the beginning of these GTC.
14.2 The Customer is hereby informed that he/she may, in any event, have recourse to conventional mediation with the tourism and travel sector mediation body (www.mtv.travel) in the event of a dispute.
14.3 All disputes to which these general terms and conditions and the contracts concluded in application thereof may give rise, concerning both their validity, their interpretation, their performance, their termination, their consequences and their consequences and which could not be resolved between ADOPTEUNPARKING and the client will be submitted to the competent courts under the conditions of common law.
Article 15 – Information technology and civil liberties
15.1 In application of Law 78-17 of 6 January 1978, it is recalled that the personal data requested from the client is required in particular for processing the order and for drawing up invoices. This data may be communicated to any ADOPTEUNPARKING partners responsible for the execution, processing, management and payment of orders.
15.2 In accordance with current national and European regulations, customers have a permanent right of access, modification, rectification and opposition with regard to information concerning them. This right may be exercised by sending an e-mail to the following address: rgpd@adopteunparking.com
Article 16 – Personal data
16.1. Your data may be collected when you visit the ADOPTEUNPARKING Site which uses cookies, you create an account on the ADOPTEUNPARKING Site, you purchase its products or services. Your data is processed in order to provide you with the smoothest and most relevant browsing experience possible on the ADOPTEUNPARKING Site, process your orders, manage your customer reviews and collect payments and combat fraud.
16.2 Your data is processed with the sub-purposes of managing customer relations (CRM), after-sales service (SAV) and the mediation service, managing the distance selling service (VAD), managing customer relations via social networks, managing marketing/sales prospecting actions relating to the use of the ADOPTEUNPARKING Site and managing the payment of orders. With regard to marketing/sales prospecting activities, the legal basis for processing is, depending on the case, your consent or our legitimate interest.
16.3 We process your data in order to offer you the opportunity to leave reviews on the ADOPTEUNPARKING website and to share them with the customer community.
16.4 We process your data for the purposes of recovering unpaid debts and combating fraud. The sub-purposes of this processing are to secure payments, detect and prevent fraud and manage debt collection.
16.5 We process your data in order to manage ADOPTEUNPARKING's advertising operations. The sub-purposes of this processing are the management of technical operations relating to prospective customers, the selection of persons to carry out studies following advertising campaigns, the carrying out of solicitation operations, the compilation of commercial statistics, prospecting by us or by partners of customer and prospective customer files, updating canvassing files by the organisation responsible for managing the telephone canvassing opposition list, organising competitions, lotteries or any promotional operation excluding online gambling and adding to customer and prospect files.
16.6 Your data will not be shared with third parties except in the following specific circumstances:
- In order to process your orders, we transmit your data to certain service providers specialising in banking transactions (e.g. banks, payment service providers), customer relationship management, after-sales service, the supply of guarantee or insurance products and IT development.
- To manage customer reviews, we send your data to a service provider specialising in collecting and processing customer reviews.
16.7 The main categories of Data collected by ADOPTEUNPARKING are kept for the following periods:
- For prospective customers, the data is kept in current archives (i.e. accessible on a regular basis by the ADOPTEUNPARKING departments concerned) for 3 years from the last contact with the prospective customer. No intermediate archiving (which concerns data that is still of administrative interest to the departments concerned, for example in the event of litigation, and for which the retention periods are set by the applicable statute of limitations) is carried out for this data.
- For orders, data is kept in current archives for 5 years from the end of use of the customer's orders, and in intermediate archives for 5 years from the end of storage in current archives.
- For customers, data is kept in current archives for 5 years from the end of the commercial relationship, and in intermediate archives for 5 years from the end of the retention period in current archives.
- For bank card data, the data is kept in current archives for the period of validity of the bank card plus one day. No intermediate archiving is carried out for this Data.
16.8 If you are concerned by the prospecting and wish to oppose it:
- If you are concerned by telephone canvassing, you can also oppose the use of your telephone number by ADOPTEUNPARKING's partners by registering free of charge on the ADOPTEUNPARKING website. www.bloctel.fr
- If you are concerned by email prospecting, you can also change or unsubscribe from newsletters by clicking on the "Manage my subscriptions" or "Unsubscribe" hyperlinks in each newsletter or by going directly to your ADOPTEUNPARKING client account and clicking on the "My newsletters" link.
- If you are concerned by SMS canvassing, you can also unsubscribe by texting "STOP SMS" to 36007 or by going directly to your ADOPTEUNPARKING customer account and clicking on the "My newsletters" link.
16.9 You may, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL : www.cnil.fr). For any question relating to this policy or for any request relating to your personal data, you can contact us by sending your request via your customer area or, by sending an email to our data protection officer at the following address: rgpd@adopteunparking.com, or by sending us a letter to the following address: ADOPTEUNPARKING, 15 allée des acacias, Parc Innolin, Bat C, 33700 MÉRIGNAC - FRANCE. We will send you a reply within a maximum of one month from the date of receipt of your request.
Article 17 – Applicable law and language
17.1 These General Terms and Conditions and any transactions arising from them are governed by and subject to French law.
17.2 These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
These GTC have been drafted by specialist lawyers and are subject to copyright.
